Your Merch Factory

File a claim

Tell us within 5 days of delivery and we'll reprint or refund the affected pieces.

Covered

Defective, misprinted versus your approved mockup, damaged, or short.

Not covered

Spelling, sizes or artwork you approved, and normal color variation across fabrics.

Name
Email used on the order
Order number
Photos of the problem (up to 10, JPG, PNG or HEIC)
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What's wrong, and how many pieces?